• About Scott
• About Scott
• Media Files
• Media Files

"As things continue to tighten up, the path that Scott McKain illuminates may be our best way to survive."

-- Miami Herald

How do your customers differentiate you from your competition during volatile economic times? How can you make your marketshare skyrocket as the marketplace incrementally improves?  Scott McKain knows from experience and research that the answer is found in creating a differentiated and compelling "Ultimate Customer Experience!" (TM)

Scott McKain experience includes:

• Author of the #1 (Amazon.com) bestseller, "Collapse of Distinction: Stand Out & Move Up While Your Competition Fails," as well as two additional #1 business bestsellers, "What Customers REALLY Want" and, "ALL Business is Show Business!"
• Co-founder & Principal of the Value Added Institute
• Commentator on business and current events for national media, including FOX News Channel 

Scott McKain's calling is business leadership -- demonstrated in the diverse companies he has helped direct. However, his passion is the platform -- in communicating his insights to your organization.

Scott McKain's programs help you accomplish the difficult tasks of differentiation and growing net new revenue by creating client loyalty and developing new business through innovative and exceptional customer experiences that transcend mere transactions and service. Scott presents his information in an entertaining and exciting style to help your program participants connect with clients and energize employees.

Scott McKain is often seen on television. He has made several appearances on FOX News Network as an Analyst and Commentator. The Governor of California, Arnold Schwarzenegger, personally selected Scott McKain to be the speaker and emcee of an event held on the White House lawn with the President and telecast live on NBC's "Today" show and CNN.

He has presented his business insight on platforms in all fifty states -- and from London to Moscow to Casablanca -- for meetings ranging from keynotes at large meetings for GE and Merrill Lynch to intense small-group association and corporate workshops on leadership and strategy.

McKain served for over a decade as Vice Chairman of a business with diverse holdings in varied industries -- from leasing luxury buses to manufacturing cargo trailers, from a sophisticated cosmetic surgery practice to butyl rubber recycling -- and as Co-founder and Principal of the Value Added Institute, a think-tank that examines the role of customer experiences in creating client loyalty.

Because of Scott's business schedule, he limits his speaking engagements to 50 programs per year -- for which he receives almost 200 requests. If you seek what many meeting planners report to be the "best speaker we've ever had", contact us for Scott McKain's availability.